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Bella Bridal Policies
Honoring obligations and
respecting customers are fundamental to Bella Bridal's
business philosophy. your appreciation of these policies will assist
us in providing
the highest level of
customer service .
1-Appointments are required for trying on wedding
gowns. We also do our best to
accommodate walk-in brides for trying wedding gowns
only (bridesmaids are only by
appointments, Monday through
Wednesday).
Brides will be provided with service to try
on wedding gowns based on the availability of a changing room
and a sales consultant.
2-Appointments are always required
for browsing or trying on bridesmaids
dresses, and
we are sorry, but we can't accommodate
large groups.
3-We have price-match policy with authorized retailers,
we also match competitor's Trunk
Show pricing.
4-When the balance is paid upon the arrival of the
dress, we offer FREE storage of all
special ordered dresses until the
wedding day.
5-The bride will be the point of contact between Bella
Bridal and her entire bridal party.
6-Checks are not accepted for final payments.
7-Shipping dates obtained from the manufacturers are approximate,
and the estimated
delivery time on special orders is 4 to 8
months. Rush deliveries are available at extra cost.
8-All sales are final, deposits are non-refundable, and unpaid
balances are due upon
receiving of the ordered item at Bella Bridal Gallery.
9- Alterations are Extra.
10- Press and Steam are also extra.
11-It is the customer's responsibility to pick up the special
ordered items from Bella Bridal
Gallery after it has been received, and before the wear date.
12-We offer up to 3 try-on appointments for Wedding Gowns, and one
for Bridesmaids
dresses before placing an order
with full compliance to our store policies.
13-We register all customers. On-line shoppers and brides trying
our samples
to obtain information for the sole purpose of
ordering elsewhere and/or on-line
are investigated and reported if necessary.
14-Our alteration services are offered exclusively for brides that
have purchased their
wedding gowns through Bella Bridal Gallery.
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